email sent but nobody reply

[yucheng du]

I sent an email to both info@starthemes.com and support@starthemes.net but nobody reply,

my email is duyucheng0504@gmail.com

pls check when u see this post

[starthemes]

Hi

We are sorry for the inconvenience.
Please let us know about the issue so we can help.

Thank You

[yucheng du]

thanks for replying first of all.
this happens when I try to import .xml file

Import WordPress
Failed to import product_tag Education
Failed to import product_visibility exclude-from-catalog
Failed to import product_visibility exclude-from-search
Failed to import product_type external
Failed to import product_visibility featured
Failed to import product_type grouped
Failed to import product_visibility outofstock
Failed to import product_tag Product
Failed to import product_visibility rated-1
Failed to import product_visibility rated-2
Failed to import product_visibility rated-3
Failed to import product_visibility rated-4
Failed to import product_visibility rated-5
Failed to import product_type simple
Failed to import product_cat Uncategorized
Failed to import product_type variable
Failed to import product_tag woo
Failed to import product_cat Assignment
Failed to import product_cat Books
Failed to import product_cat Notes
Failed to import product_cat Stationery
Media “gal1” already exists.
Media “gal2” already exists.
Media “gal3” already exists.
Media “gal4” already exists.
Media “gal5” already exists.
Media “gal6” already exists.
Media “gal7” already exists.
Media “portfolio1” already exists.
Media “portfolio2” already exists.
Media “portfolio3” already exists.
Media “portfolio4” already exists.
Media “portfolio5” already exists.
Media “portfolio6” already exists.
Media “chinese” already exists.
Media “financial-audit” already exists.
Media “html-css” already exists.
Media “investment” already exists.
Media “photography” already exists.
Media “photography-exert” already exists.
Media “php-expert” already exists.
Media “spanish-lag” already exists.
Media “web-graphics” already exists.
Media “news1” already exists.
Media “news2” already exists.
Media “news3” already exists.
Media “team1” already exists.
Media “team2” already exists.
Media “team3” already exists.
Media “team4” already exists.
Media “testi” already exists.
Media “abtus” already exists.
Media “tips-to-succeed” already exists.
Media “diploma-exxam” already exists.
Media “best-result” already exists.
Media “master-in-phototgraphy” already exists.
Media “tution-fees” already exists.
Media “exam-fail” already exists.
Media “learn-english” already exists.
Media “library-enroll” already exists.
Media “happy-ninja” already exists.
Course “Learn HTML & CSS with ease” already exists.
Course “Web & Graphics Technologies” already exists.
Course “Spanish Foreign Language” already exists.
Course “Become Professional in Photography” already exists.
Course “Learn Audit and Financial Accounting” already exists.
Course “PHP Training for Beginners” already exists.
Course “Your Complete Guide to Photography” already exists.
Course “Learn Foreign Languages” already exists.
Course “Master in Investment” already exists.
Media “happy-ninja2” already exists.
Media “happy-ninja3” already exists.
Media “idea” already exists.
Media “ninja” already exists.
Media “patient-ninja” already exists.
Media “pre-qty” already exists.
Media “woo-logo” already exists.
Media “woo-single-1” already exists.
Media “woo-single-2” already exists.
Page “Sample Page” already exists.
Page “Privacy Policy” already exists.
Page “About Us” already exists.
Page “Blog” already exists.
Page “Blog Left Sidebar” already exists.
Page “Blog No Sidebar” already exists.
Page “Blog Full Width” already exists.
Page “Page Right Sidebar” already exists.
Page “Page Left Sidebar” already exists.
Page “Page No Sidebar” already exists.
Page “Page Full Width” already exists.
Page “Courses” already exists.
Page “Contact Us” already exists.
Page “Portfolios” already exists.
Page “Shop” already exists.
Page “Cart” already exists.
Page “Checkout” already exists.
Page “My account” already exists.
Page “Professional Teachers” already exists.
Page “Learn Anywhere Online” already exists.
Page “Graduation Certificate” already exists.
Page “Popular Courses” already exists.
Photo Gallery “Photo 1” already exists.
Photo Gallery “Photo 2” already exists.
Photo Gallery “Photo 3” already exists.
Photo Gallery “Photo 4” already exists.
Photo Gallery “Photo 5” already exists.
Photo Gallery “Photo 6” already exists.
Photo Gallery “Photo 7” already exists.
Photo Gallery “Photo 8” already exists.
Photo Gallery “Photo 9” already exists.
Post “Tips to Succeed in an Online Course” already exists.
Post “Our Best Result” already exists.
Post “New Exam Schedules for Diploma” already exists.
Post “Master In Photography” already exists.
Post “Biggest Exam Mistakes of the Year” already exists.
Portfolio “Fighting” already exists.
Portfolio “Reading book” already exists.
Portfolio “E Book” already exists.
Portfolio “Library” already exists.
Portfolio “Home Work” already exists.
Portfolio “Soft skills” already exists.
Our Team “Martin Vels” already exists.
Our Team “Mary Vels” already exists.
Our Team “Inez Douglas” already exists.
Our Team “Mae Conner” already exists.
Testimonial “Martina Doe” already exists.
Testimonial “Martina Doe” already exists.
Post “Tuition Fees Increased” already exists.
Post “Learn English Through Funny News” already exists.
Post “Enrolling new members into the Libraray” already exists.
Post “Certification Courses” already exists.
Post “Certification Courses” already exists.
Post “Certification Courses” already exists.
Failed to import “Woo Single #1”: Invalid post type product
Failed to import “Woo Single #2”: Invalid post type product
Failed to import “Premium Quality”: Invalid post type product
Failed to import “Patient Ninja”: Invalid post type product
Failed to import “Happy Ninja”: Invalid post type product
Failed to import “Premium Quality”: Invalid post type product
Failed to import “Woo Logo”: Invalid post type product
Failed to import “Woo single #3”: Invalid post type product
Testimonial “Martina Doe” already exists.
Testimonial “Martina Doe” already exists.
Failed to import “Contact Page”: Invalid post type wpcf7_contact_form
Failed to import “Footer Newsletter”: Invalid post type wpcf7_contact_form
Failed to import “Course Enroll Form”: Invalid post type wpcf7_contact_form

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